Refund Policy

Our refund terms and conditions

2025/01/15

1. Refund Overview

We are committed to providing high-quality AI video generation services to our users. If you are not satisfied with our services, we offer a limited refund policy. Please read the following terms carefully.

2. Refund Conditions

2.1 Eligible for Refund

  • Technical Issues: Service unavailability due to our system problems
  • Service Interruption: Extended service outages affecting normal usage
  • Duplicate Charges: Multiple charges due to system errors
  • Unauthorized Transactions: Charges resulting from account compromise

2.2 Not Eligible for Refund

  • Subjective dissatisfaction with generated video quality
  • Refund requests after using most of the service quota
  • Service termination due to terms of service violations
  • Requests beyond the refund time limit
  • Abuse of refund policy

3. Refund Timeline

3.1 Request Timeline

  • Monthly Subscription: Within 7 days of purchase
  • Annual Subscription: Within 14 days of purchase
  • One-time Purchase: Within 30 days of purchase

3.2 Processing Timeline

  • We will process refund requests within 5-7 business days
  • Refunds will be credited within 3-10 business days after processing
  • Actual credit time depends on your payment method and bank processing speed

4. Refund Amount

4.1 Full Refund

  • Service unavailability due to technical issues
  • Excess amount from duplicate charges
  • Full amount for unauthorized transactions

4.2 Prorated Refund

  • Long-term subscribers may receive prorated refunds based on unused time
  • Users who have partially used services will receive refunds based on remaining quota
  • Specific calculations based on actual usage

5. Refund Process

5.1 How to Apply

  1. Log into your account
  2. Go to the billing page
  3. Click the "Request Refund" button
  4. Fill out the refund application form
  5. Submit relevant supporting documents

5.2 Review Process

  1. We will confirm receipt of your application within 24 hours
  2. Technical team will review the reason for refund
  3. Finance team will verify transaction information
  4. Customer service team will confirm refund details with you
  5. Process refund and send confirmation email

6. Special Circumstances

6.1 Partial Refund

In certain situations, we may offer partial refunds:

  • Service quality below promised standards
  • Missing features that don't affect basic usage
  • User experience issues but service remains functional

6.2 Service Compensation

In addition to refunds, we may also provide:

  • Extended free service time
  • Additional usage quota
  • Priority technical support
  • Future subscription discounts

7. Dispute Resolution

7.1 Negotiated Settlement

If you are not satisfied with the refund decision, you can:

  • Contact customer service for re-review
  • Provide additional supporting materials
  • Request supervisor intervention

7.2 Third-party Mediation

If negotiation fails, disputes can be resolved through:

  • Consumer protection organizations
  • Relevant industry association mediation
  • Legal channels

8. Post-Refund Consequences

8.1 Account Handling

After refund completion:

  • Related subscriptions will be immediately terminated
  • Account will revert to free version
  • Generated content will be retained for 30 days
  • Features exceeding free quota will be restricted

8.2 Re-subscription

  • You may re-subscribe to services after refund
  • New subscriptions will be charged at current prices
  • Previous discounts may no longer apply

9. Policy Updates

We reserve the right to modify this refund policy at any time. Major changes will be communicated through:

  • Website announcements
  • Email notifications
  • In-app messages
  • Terms of service updates

10. Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us through:

We promise to respond to your inquiry within 24 hours of receipt.